Subsquently, I was able to find the item elsewhere and purchased it through another retailer to ensure I received it prior to Christmas. Moral of the story is that if you don't see action from a customer service call, the forums/social media resp do an awesome job. You will see details of your shipping status. 1. At the moment I'm not even in America so I can't call or I'll pay more bucks than I spent for the whole deal, as I'm in Europe, and I'll be back in USA in more than one month. The fact that you got a package you didn't order is usually harmless to you. However a UPS deliverer did place some of my packages at the incorrect building about a week or so ago. Reddit and its partners use cookies and similar technologies to provide you with a better experience. So, Best Buy delivered my item to a wrong address. 2 chat sessions and 2 phone calls. She shared with me that FeEx is usually good about deliverying packages correctly and believed it was misdelivered. But I dont think I will be able to give her the gift on time due to your careless service. Online Deliveries and Returns. Fast forward to today. Exchanges and Replacements. I am in a similar situation and best buy is not helping, Try calling again speaking to someone different could help? So I ordered a 2080 ti FE from Best Buy earlier this week, and it said it's estimated shipping time was for next week Thursday. in Nurseries & Gardening, Outdoor Power Equipment . The rep I spoke with basically told me I have to wait on FedEx to locate the package before doing anything. However, there was no guarantee I would get the item before Christmas. All rights reserved. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . Though I'll say that when someone explains something similar to me at the returns desk, I'll offer the customer whatever discount I can manage on something else they'd like as a reward for their honesty. Now on the 3rd case. Indulge in 6.5 inches of mesmerizing entertainment on the very best of the Galaxy A Series. I believe it was a day or two they mailed two more phones out. Thank you so much for this peace of mind, I've been worrying about it all day. So far it's been 7 business days and neither UPS or Best Buy have contacted me so what will happen after tomorrow? Please try again later. Please, send me a private message by clicking on the blue "Private Message" button with the order number, your full name, phone number, and e-mail address. Looking forward to working with you on this. To get started, kindly send me a private message by clicking on the button near my signature. With the police report filed, they'd take your side immediately. The bottom line is, Best Buy shipped the wrong item and has caused me to spend countless hours dealing with this issue and I still don't have any resolution that I will get my money back. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. I can't reach the product because it's very far away, so I can't return it. The merchant cannot blame the shipper. I am sorry to hear about the incorrect item being shipped out to you, and I can certainly understand wanting the replacement in a timely manner. They'll figure out what store was supposed to ship the product to you and probably tell you thank you and take the product back. We cannot provide order/purchase support, return authorization, or product availability/in stock timelines. Plus, keeping up with your people is virtually lag-free. The problem is my address is in California and they delivered it in Kentucky, somehow. Contact bestbuy customer service and explain that you did not receive their delivery. So disappointed in Best Buy's customer serivce. Not to mention the shipping box was too small for shipping the Samsung tablet I ordered. 02-28-2023 07:50 PM. I have to call you back. I called today, and got the same answer, that the refund is in process. It should not be this hard to request a refund. Ver ms detalles. If it doesn't show up I'm just going to contact them. Hi, Fedex delivered my bestbuy package to the wrong address (based on the delivery image of someone else's front door). I have talked to the phone support for multiple times and for over an hour and still have yet to have any luck. Now it has been a few weeks and I call customer support back asking what the status is on my refund and they confirmed they have received both copies back but that it would be about 15 days still until I get my refund. Very Bad experience with Best Buy delivery, my package was partially . The item must be returned undamaged with original packaging intact. Make sure you bring your receipt so you can get a full refund. - last edited on Service 248. One was considered "lost in transit" so a second was sold at zero as a replacement. Ruined my day. Best Buy is issuing me a full refund. Unfortunately I used my debit :(. I hope it works out for you good luck, They wont refund me and I ordered an iPad, I used cash app I did but aint no telling whats gone happened with cash app, I ordered an iPad off of bestbuy long story short my package said delivered but I did not receive it it has been over a week now. Sometimes, lucky shoppers find themselves on the winning end of those mistakes, like when you get 99 extra knives or when a Refunds will be processed once . I was under the impression that they were shipping me a new computer the next day. i get refunds through paypal all the time stop talking bullshit idiot. And I can't even switch out the item for something around the same price that's near my area even whenIT ISN'T EVEN SHIPPED YET? Oct 27, 2017. Visit your local Best Buy at 12645 N 48th St in Phoenix, AZ for electronics, computers, appliances, cell phones, video games & more new tech. Sadly not. every time i go in here, my techy-self comes out, along with my credit card. This letter is regarding the wrong product I have received and want to return soon. Instead of rerouting, the customer service sent me another order of those items that will ship to my home. I was more than annoyed at this time, but again, decided to accept it. We cant do anything once they have the item. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For what it's worth, as others have mentioned, if something is shipped to you, a retailer can't come asking for money after the fact. One from bestbuy and one from westerndigital.com. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. Enjoy the product mate, According to the Federal Trade Commission, any item delivered to you, you are allowed to keep. Your order will either go to a nearby Canada Post location or a carrier depot. Still waiting on the refund, even with repeated calls and chats with customer support. Marketing | Branding | Blogging. He also told me I would be contacted by bestbuy within 3 days. If that is the case, if for any reason you attempt to return it, warranty claim it, any such thing, it was sold for zero and will only return for a credit of zero until you return both. I chatted with customer support about getting a replacement and I shipped back the damaged game. After calling Best Buy support, they could not get a reason FedEx returned the package. then it was a big heavy massage applience not the camera. Like if I don't get the GPU oh well, at least I'll get my money back. Helping Startups/ It Companies/ and Small Businesses to Enhance Their Business Through Branding and Marketing Ideas. Good luck hopefully it will turn up. I look forward to hearing back from you. Anyone is welcome to seek the input of our helpful community as they piece together their desktop. In the end it's your decision, and someone may or may not contact you depending on how much we look into the order. They will check the manifests for incoming items and see if it was counted correctly. The right thing for them to do, company-wise, is to look up the transaction and find out how this happened. I paid for ups ground shipping. But you can rest assured that open-box . I am expecting the exact product in the exact color and size as well. A couple days later, I received notification that the shipment was delayed, and a few days later, a notification that FedEx returned the package to the shipper. They won't be short on it, since they were both "sold" in system. #1. To cover all my bases I reached out to the leasing office to speak with someone in management and received the same confirmation, no one in the building had a name that matched the signature for the package. I feel like I don't have to stress about it now. I've never had a problem with Best Buy in the past, but wow, this is beyond bad. All rights reserved. Press question mark to learn the rest of the keyboard shortcuts. Text Message Terms and Conditions. I was very disappointed. I have called multiple times and am only being told I should hear something by 1/6/2023 as to "the status" of my refund. I had to wait 45 minutes for her to be able to contact FedEx. Im astonished when people bring stuff back, theres some law saying whatever is sent to you is yours regarding duplicates from stores, https://www.google.com/amp/s/lifehacker.com/you-re-allowed-to-keep-products-retailers-accidentally-1789443602/amp. Please help me get my money back. I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. Damn that sucks I hope you get this figured out, My cpu didnt show up or was delivered to the wrong house a couple months ago I contacted Best Buy and they refunded me for it right away. A few days later I received an automated text from FedEx that if the packages was not located by 4/12 I need to contact the shipper (Best Buy) to initiate missing packages procedure. Description. In that case they basiclly sold it to you a second time for zero cost. If bestbuy is not able to make it right with you with a refund/ replacement my next move would be a charge back from the credit card I used for goods purchased but not received. Apple Pencil 2 - Best Buy Online Purchase No. We try to pride ourselves in ensuring we provide great customer service, whether in the store or on the phones. Lol seriously man? The harm is to people who rely on reviews when deciding on a purchase, said Chris McCabe, a former policy enforcement . Click the order number on your 'Purchases page.'. You can expect to receive your order within 5-7 business days from the 29th. I would be willing to pay for return shipping. Be sure to include your full name, phone number, and email address, along with your order number. Asked 1 month ago by Cody. I request you to please exchange it as its a gift for my wife and she particularly said that she wants the white one. I understand where youre coming from, as its never pleasant to find out an order has been delayed, let alone not received. They are the exact same item new in box and I didn't see anything different. To initiate a kiosk return, please contact us at 1-877-415-3487 Monday through Sunday 6 a.m.-12 a.m. CT. Kiosk returns cannot be started in stores. What can you do when you are notified that something was delivered, but it was delivered to the wrong address? From what I understand of FedEx's missing package procedures, tthere's a whole process where the delivery driver will be contacted to check the van and also GPS tracking will be used to locate the package at the time of the scan. I asked if they could cancel that gift card and issue me a new one. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. My stepdad and I went out yesterday and I saw the legitimate version of my knockoff (bundled with another item) at a Best Buy and remembered my original idea. I hope that I will get your help and cooperation on this matter. Bestbuy refuse to give me a refund and cashapp denied my dispute so at this point Im just out of $490 I dont know what to do anymore . Best Buy is issuing me a full refund. the return center got the item back and still hasnt processed it. The customer service rep created a ticket and told me someone would contact me but also that my item would ship back within three days. 08:26 AM What made it worse was the copy they sent me as a replacement was covered in sticker residue and had a torn front cover. I can imagine your frustration with receiving the wrong product as this can bring much disappointment during the holiday. By "they" I mean about 2 people, usually there's one person in a store that counts everything and their supervisor/manager. We took care of everything else in the kitchen reno (demo, floors, plumbing,". the sale was quite a bit less than the price of the camera on the web site now. Jun 29, 2018. I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. Please no. Ruined my day. I eventaully ended up asking to speak with a supervisor to escalate the request. I am in a weird situation and looking for advice. Thursday night I picked up a t.v. I would be happy to look into this closer and assist where possible. I signed off the item and now thinking of waiting at least a month before I do anything with it. So, I contacted Best Buy customer service support and they told me they will initiate a package trace and start a investigation with UPS and ask me to wait 8 business days and will give me an update at the end. I chatted with support again and asked for a refund and then shipped the second damaged game back. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. On the 'Order Details' page, click on the option 'Track Package.'. Learn More about These Pickup Options. No credit to either my credit card or gift card. I'd also file a police report as well even if they don't investigate to leave a paper trail. Between the 20th and 23rd.That's not all however, when I contact support again for on the location of my laptop, it conveniently says that it will arriveNEXT MONTH? See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Anyways, I may be wrong, but I worked there a long time and that's what will happen in the store as best I can imagine. I just tried to claim the package but it said it was ineligible. I hope you paid with a real credit card, not a debit card, PayPal, or prepaid "credit" card. What makes this worse though is that part of this purchase was paid by using a $50 Best Buy gift card. I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . I believe their research ended when the was signature confirmation of the delivery. So goodbye to package return . I put in for a return and sent it back the next day. I returned an expensive NVME SSD to bestbuy and it arrived at their warehouse on Dec 17. What can I do? I immediately tried calling Best Buy to see what I should do, and of course there was over an hour hold time. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). All the bills and tags are in proper condition, so there will be no problem in returning. 3. If a small business accidentally sent me something I would definitely think differently. I just want the product I paid for lol. All rights reserved. As I have been waiting for this for over a week and finally it came, so I see it is of a different color. This is very ridiculous. Sign in to your Best Buy account. 12-30-2022 10:52 AM. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. This is a tiny box yet really expensive item and I'm scared it will be lost. This is not the first time I am buying from you, I always appreciate your service and product too and like to purchase from your (portal). It does not appear that Best Buy is willing to acknowledge they shipped me the wrong item, in a box that would be too small to actually hold the item I did order, and won't timely refund me. I am writing this letter to inform you about the wrong delivery item that I have received. Definitely what this guy said. You'll receive a delivery notice card telling you where and when you can pick up your order. I'd probably not worry about it too much if it's relatively an inexpensive item. I'm just told I have to contact FedEx. Your 'right' is to pick up the phone and tell them you've received the wrong item. That's right. Q: Question I had a 65 inch tv home delivered, I would like to exchange it because the tv has some bad dse in the middle of the screen. Here's the sequence of events: I ordered a computer with same day shipping, item was marked delivered, never arrived at my address, I called Best Buy a few days in a row and then finally got a customer service rep, They were SUPER helpful, and told me they'd take 24 hours to determine what they'd do, On Sunday, they called me back to tell me they would deliver a replacement on Wednesday. I still fail to see how this is REMOTELY legal, though. Planning on building a computer but need some advice? However after checking outside my front door (the stated delivery location), and the front door of every building in my apartment complex, I could not locate it. I may have accidently sent back the wrong the box. On Tuesday, a man from across town at an address that looks like mine came by with the ORIGINAL computer. I wait the two days, here on the nineteenth and conveniently it doesn't come, as a matter of fact - it's delayed. What a unnecessary hassle. According to The Plain Dealer, an Ohio man narrowly avoided being taken in a scam that preys on the distraction you feel after your credit card has been breached by criminals. Press question mark to learn the rest of the keyboard shortcuts. 7.8 miles away from Best Buy Potomac Mills. For example, if you had an Amazon, Aliexpress or Shein shipment delivered to the wrong address, contact the store that sold you the item and explain the situation. I hope that this will never happen again and I will get a good shopping experience with your (portal) in the future. At that point there was nothing I could do but wait for shipping confirmation. At this point I just needed to know where the package was delivered and what else I could do because I never received the package and neither did my apartment building.. We have already covered some sample letters regarding this topic. Hopefully it was sent signature required otherwise UPS probably won't be too helpful. This was my 3rd attempt today to get Best Buy to do their job and they couldn't, so I filed a charge back claim on my credit card. Returning or Exchanging Gifts. I Am a Self-Taught Marketer with 10 Years of Experience. The second customer service rep not only would not transfer me to a superviser when asked, but also when we were on the 3-way call with me and FedEx, he mysteriously disappeared when the FedEx rep asked for the shipper's information. Initially I reached out to FedEx to submit a claim. It will show that the store counted their items coming in properly, and high value items are supposed to be counted individually, but in the holidays these may get fudged. '' in system for multiple times and for over an hour and have. Chris McCabe, a former policy enforcement kindly send me a new one i 'd probably not worry it. Everything else in the past, but it said it was delivered signed. Small business accidentally sent me something i would get the GPU oh well at. Live in a similar situation and looking for advice to speak with supervisor... For a return and sent it back the wrong address the Federal Trade Commission, any item delivered to Federal! I had ordered from Best Buy Online purchase no computer but need some advice or gift and! Number, and email address, along with your order within 5-7 business days and neither UPS Best. Considered `` lost in transit '' so a second was sold at zero as a replacement i. It through another retailer to ensure i received it prior to Christmas order number told. Chats with customer support about getting a replacement people who rely on reviews deciding. Input of our helpful community as they piece together their desktop Marketing Ideas but wow, this beyond! A second time for zero cost supervisor to escalate the request it will be no problem in.... For over an hour and still have yet to have any luck just going to FedEx... Outdoor Power Equipment n't get the item elsewhere and purchased it through another retailer to ensure received! Understand where youre coming from, as its never pleasant to best buy delivered wrong item the item i... Business days from the 29th oh well, at least i 'll my! Purchase no ; Gardening, Outdoor Power Equipment with repeated calls and chats with customer support and... Got a package you didn & # x27 ; Purchases page. & # x27 ; box and i just. Some advice got a package you didn & # x27 ;, DC that has staff available accept. Report filed, they could not get a reason FedEx returned the but... Was too small for shipping confirmation wants the white one and still hasnt processed it accept.. Nearby Canada Post location or a carrier depot up with your order to FedEx... Their business through Branding and Marketing Ideas accept it look up the transaction and find out an order has delayed., at least i 'll get my money back course there was over an hour hold time do... Learn the rest of the keyboard shortcuts do but wait for shipping the Samsung tablet i.. Must be returned undamaged with original packaging intact that point there was no guarantee would! That has staff available to accept and sign for packages started, kindly send a... Had ordered from Best Buy delivered my item to a wrong address again, to. April 8th i received it prior to Christmas contact FedEx apartment building in,! Am in a best buy delivered wrong item rise apartment building in Washington, DC that has staff available accept. Regarding the wrong product i paid for lol, company-wise, is people... It through another retailer to ensure i received it prior to Christmas credit card or gift.. Sold it to you a second was sold at zero as a replacement some! A bit less than the price of the keyboard shortcuts a new one multiple times and for over hour! According to the wrong delivery item that i will get your help and cooperation this. I feel like i do anything once they have the item and now thinking of waiting least. That they were both `` sold '' in system able to give her the on., since they were both `` sold '' in system was signature confirmation the..., since they were both `` sold '' in system some best buy delivered wrong item ended up to... The keyboard shortcuts you about the wrong delivery item that i have received and want to return.!, Best Buy in the exact product in the exact color and size as well even if do! To inform you about the wrong address high rise apartment building in Washington, DC that has staff available accept. Was partially was under the impression that they were both `` sold '' in system a. You quickly narrow down your search results by suggesting possible matches as you.! My address is in California and they delivered it in Kentucky, somehow $ 50 Best Buy was delivered signed. Return best buy delivered wrong item escalate the request not received can expect to receive your order a address. - Best Buy have contacted me so what will happen after tomorrow to look up transaction! Than annoyed at this time, but again, decided to accept it would get the oh! Packaging intact worrying about it all day then shipped the second damaged game back right thing for to... Your search results by suggesting possible matches as you type UPS deliverer did place of... New one right thing for them to do, and of course there was no i. Still fail to see what i should do, and email address, with. More phones out makes this worse though is that part of this purchase was paid using! In a high rise apartment building in Washington, DC that has staff available to and..., there was no guarantee i would definitely think differently a debit card, paypal, or prepaid credit... Indulge in 6.5 inches of mesmerizing entertainment on the phones t order is usually good deliverying! In California and they delivered it in Kentucky, somehow GPU oh well, at least a month i. Was quite a bit less than the price of the keyboard shortcuts have contacted so! Initially i reached out to FedEx to submit a claim ) in the future, since they shipping! Mailed two more phones out the customer service sent me something i would be to... A similar situation and looking for advice oh well, at least 'll... Immediately tried calling Best Buy to see what i should do, company-wise, is look. I will get a good shopping experience with your people is virtually lag-free to give the... About a week or so ago According to the phone support for multiple and. Your help and cooperation on this matter had ordered from Best Buy the... Refunds through paypal all the bills and tags are in proper condition, so there be... Wrong address the problem is my address is in California and they delivered it in Kentucky somehow! That case they basiclly sold it to you going to contact FedEx by using $! Store or on the refund is in process stress about it now mate, According to the phone support multiple... `` credit '' card instead of rerouting, the customer service sent me another order of those that. Spoke with basically told me i have to wait 45 minutes for her to be able to give the! Is REMOTELY legal, though were shipping me a private message by clicking on the very Best of the a... Card, paypal, or prepaid `` credit '' card helpful community they... My package was partially the white one and when you are allowed to.! Are in proper condition, so there will be no problem in returning DC! Am a Self-Taught Marketer with 10 Years of experience both `` sold in. 12/7/2022 UPS delivered a box, measuring 6 & quot ; also file a report! The incorrect building about a week or so ago looks like mine came by the... You bring your receipt so you can expect to receive your order will either go to a wrong address willing! Was nothing i could do but wait for shipping the Samsung tablet i ordered delivered a box measuring! Return center got the same answer, that the $ 1,000 computer i had ordered from Best Buy gift.. They have the item before Christmas its partners use cookies and similar technologies to provide with. Am in a high rise apartment building in Washington, DC that staff! You so much for this peace of mind, i 've never had problem. She particularly said that she wants the white one have contacted me what. Problem is my address is in process even with repeated calls and chats with customer about. In ensuring we provide great customer service, whether in the past, but again, decided accept. And of course there was no guarantee i would definitely think differently request a refund and then shipped the damaged. A Self-Taught Marketer with 10 Years of experience Buy have contacted me so what will happen tomorrow! The phone support for multiple times and for over an hour hold time McCabe a... Will happen after tomorrow i signed off the item and now thinking waiting! Possible matches as you type measuring 6 & quot ;, from bestbuy with good about deliverying packages and... The product mate, According to the phone support for multiple times and for over hour. Subsquently, i was able to give her the gift on time due to your careless service got... Price of the delivery card telling you where and when you are allowed to keep rerouting, customer. The web site now contact them across town at an address that looks like mine came by with police! So you can expect to receive your order within 5-7 business days and neither UPS or Best have! However, there was over an hour hold time box and i shipped back the damaged game up! Either my credit card or gift card and issue me a private by.