Unplug your Apple TV as well as the television and power source it is connected to. People with a Discovery+ subscription found out that the app is consistently crashing and no longer working when accessed on Amazon Fire TV Stick. In these cases, the channel provider will need to investigate the issue in order to help resolve it. You can even try uninstalling and installing the app again. I have a problem with Disney+ Select the option you are having issues with and help provide feedback to the service. Before changing anything on your device, we suggest checking Discovery Plus' servers if you encounter freezing issues on the platform. Get the Latest Tech News Delivered Every Day. The TV or Odyssey Ark gaming screen may display the following error messages, mode not supported, no signal or weak signal, check signal cable, no time information, locked, or the HDCP has been compromised. Some of the networks available through Discovery Plus are A&E, American Heroes, Animal Planet, the Cooking Channel, Destination America, Discovery and Discovery Life, the Food Network, and HGTV. Plug your HDMI cable back into your streaming device and TV. Before considering contacting customer support, it's worth narrowing things down to the specific problem you're dealing with: If Discovery Plus continues to freeze or crash, try these troubleshooting tips to get it back up and running: These troubleshooting tips cover using Discovery Plus via your web browser and apps, so if one doesn't apply to you, skip ahead to the next idea. Discovery Plus app not working or keeps crashing on Fire TV Stick, says no internet; sync issue with Samsung Health also reported. Discovery Plus app not working on Firestick, Samsung Galaxy M30s users report freezing, auto-restarting, & motherboard failure, repair required; other devices affected too, [Updated] Google Pixel Android 12 beta 1 update issues: Starry animation, apps crashing, grey dark mode, double-tap on back, & more. One of them is the Voice Guide, which provides narration for everything that appears on the TV, projector, or Odyssey Ark gaming screen, like menu options, the volume level, channel, etc. Here are the reports of what people have been facing. Not sure what to do now. Change your email address. Get help with Disney+ account issues and questions: supported devices, login issues, update payment If youre using the web player, check for any available operating system updates. Remember User ID. With discovery+, you get: Favorite shows and personalities from the most beloved TV brands including HGTV, Food Network, TLC, ID, Magnolia Network, Animal Planet, Discovery Channel and more It's rare, but it could be that malware snuck in somewhere. I have been using my discovery plus channel without any problem but since this monday 9/13/2021 this app wont start on my roku device. You will typically need to turn your equipment off, unplug it from power for a few minutes, then plug everything back in and turn it back on. Explanation of subscription charges. Limitations may apply. Use the instructions below to cancel your Discovery Plus subscription if you signed up using Apple TV: Open the Settings menu of your Apple TV. Go through all that and says my email or password not right. If discoveryplus.com is down for us too there is nothing you can do except waiting. It is resulting in Discovery Plus app crashing issues on Roku and Fire TV stick. Best VPNs for watching Discovery+ from abroad Let's jump in and examine each of our recommended VPNs in greater detail: 1. Out of many streaming services available online, Discovery+ enjoys a unique space in this domain with contents drawn from Discoverys main channel brand to their own originals now. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Step 5: After a few . Leave the devices disconnected for a minimum of two minutes. Once added to your toolbar, this button will let you to check the status of a site from your browser's toolbar. Rebooted the Roku, subscribed back to Discovery+, added the channel back, and still get an error. Re: Can't log into Discovery Plus Log into your Roku account via https://my.roku.com/account/subscriptions. Discovery is committed to facilitating and improving the accessibility and usability of its websites and applications. Advertisement. The only way I know to fix the issue is to close discovery+ and restart it. Can't access Discovery Plus? Here's how to tell. all of a sudden? While many things can cause Discovery Plus to stop working, the two most common issues are internet problems and software problems. If the issue remains unresolved, I'd recommend reaching out to Discovery+directly to report the issue and request additional support. My discovery account is not billed from the roku account, so thas why I did not cancel it, just remove it and then reinstall. I do enjoy having discovey+ and the selection variety of shows, but there are definitely some glitches that need to be fixed. We have tried pinging Discoveryplus website using our server and the website returned the above results. TV takes a long time to turn on or has other random glitches, Your Smart TV or Odyssey Ark gaming screen uses memory just like your phone or PC. You may receive a DRM error message while using the Discovery+ app if the content you are trying to watch is unavailable in your country, you are using an older device to stream, or your HDMI connection is faulty. 1. Installed it a couple of times. 8. discovery+ is the streaming home of Food, Home, Relationships, True Crime, Paranormal and so much more. Buffering, Freezing, and Black Screen Issues . Step 4: Press the Fast Forward button two times. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To solve issues with playing content: Double check that your connection to the network is stable and active and that your internet service provider or mobile network is working properly. Is Google Drive Downor Is It Just You? Did You Know You Can Buy a $500 Machine Just for Cleaning Records? Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. Readers like you help support MUO. About discovery+ All you need to know about the discovery+ service Manage my account Change your account information, settings, password and so on Subscriptions and payments Manage subscriptions, payments and learn about our various subscriptions Technical Troubleshooting technical issues and learn how platforms and functionalities work Our content For information on the new Warner Bros Discovery, please visit Warner Bros. Cable programmer Discovery launched the service with two tiers -- $5 a month with. You can't do it in the app, you can't do it on the computer, and I am seemingly not subscribed to it in the play store so I can't access that portion like it tries to tell me to. Clear the cache. Disable your ad-blocker or VPN. Check a third-party status checker website, such as Is It Down Right Now? Is the network blocking Disney Plus. Check if the website is down just for you or everyone around the globe. Next, confirm you are trying to access the official Discovery+ website if you're using a computer, tablet, or laptop. This puts us and our App partners in the best position to grow the services a. Close Discovery+ on your device or web browser. First, you should close the app completely and relaunch it. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps. If you are using a web browser, Android device, Fire TV stick, or Roku, clear the device's data and cache. Redeeming a discovery+ gift card, voucher or promo code. First off, a lot of the times when I pause a show and exit, it will not save where I left off and either start from the beginning or my previous spot. If you're watching via your browser, try clearing your cache or using a different web browser. All you have to do is type the name of the website you want to check and a fresh site status test will be performed on the domain name in real time using our online website checker tool. I do NOT know what to do next. When not researching and testing computers, game consoles or smartphones, he stays up-to-date on the myriad complex systems that power battery electric vehicles . If you encounter issues with the Discovery+ app not loading or consistently crashing, try these troubleshooting steps: This procedure should also be followed if the app crashes during commercial breaks repeatedly. Go run an Internet speed test to see how you're standing. I like the shows, but trying to manage your subscription is a nightmare. If you aren't connected, follow these steps to fix the problem and try accessing Discovery Plus after you're back online. If you are streaming on a TV, unplug your HDMI cable from both your device and the TV. Step 1: Press the Home button five times. selection. If you have multiple streaming devices, try using it on a different one to see if the problem lies with your device rather than the service. Try another device. Thank you for highlighting this to us. We're working very closely with various payment ecosystem partners, who are in the process of implementing the mandated changes, to ensure a seamless and compliant . Try to reset your password by clicking on the Login page, then on "Forgot password?". When Discovery Plus became available, I signed up for the 7 day free trial, using my Roku, or so Discovery Plus tells me. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Please contact us using the link provided and select Submit a Request and we'll work to troubleshoot the issue together. If the app is still not working correctly, please contact us via the link https://help.discoveryplus.com/hc/en-us/requests/new so that we can troubleshoot! Reopen the Discovery+ app and attempt to watch the content again. Out of many streaming services available online, Discovery+ enjoys a unique space in this domain with contents drawn from Discovery's . If you've chosen the ad-supported version of Discovery Plus, you may have already encountered those pesky video player crashes while you're on a commercial break. Apologies for any inconvenience caused. Try using Discovery Plus on a different device. Help us to make recommendations for you by updating your product preferences. Her work has appeared in Mashable, TechRadar, and many more publications. Log in to your Verizon account. Sign out and back into your Discovery+ account. If you think the issue lies with your connection speed, try rebooting your router. If the site is UP but you cant access the page, try one of the below solutions: Force a full refresh for the site. This makes the app totally unusable for the ones trying to access it while the rest of the apps work as usual. What Is DALL-E and How Does It Create Images From Text? Please contact us via Live Chat for a faster response. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Internet problems can be caused by network connectivity issues in your home network, problems between your internet service provider and the Discovery Plus servers, and problems with the Discovery Plus service itself. I don't want to remove the subscription, but since the only troubleshooting advice on how to get Doscovery Plus to work after Roku upgraded the software, was to do a soft reset (done and didn't work), or deleting the channel and re-adding, which I cannot do. That problem may be too new to have been reported on social media yet. Please. When I use my Roku to view Discovery Plus, I am prompted to log in. If you have this error on an Apple TV, you will need to restart the device. Brand names used in our stories are trademarks of respective companies. If the Discovery Plus service isnt down, and youre unable to find any issues with your local network, device, software, or firmware, there may be an issue with your internet connection. iPhone v. Android: Which Is Best For You? Go to the apps rail, select discovery+, and then select Sign In. NordVPN Feb 2023 Unblocks Discovery+ Tested Feb 2023 Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings. Discoveryplus.com has been rated 2.1 out of 5 points. If you encounter streaming issues while using the discovery+ app, such as error messages, a blank screen, random crashing or freezing, or problems with the My List option, there are some things you can do to get it working again. Learn how to easily fix the most common Discovery+ issues and get back to streaming in no time. First, make sure your Internet connection is up and running. Activate Credit Card. As a subscriber, you may encounter issues with the Discovery+ app on your TV, desktop, or mobile device. She loves to write about the latest in entertainment, new technology, or aviation. To fix this error message, follow these steps: The AVFoundationErrorDomain-11819 is an error specific to iOS devices, including Apple TV. If you use an ad-blocker on your web browser or have a VPN running, both apps can stop Discovery Plus from running effectively. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. Discovery Plus also has an official Facebook page where it might post updates during significant outages. But the app has gone wonky recently. Check your connection to make sure its working by loading a web page or using another streaming service and that its fast enough by using a speed test service. After leaving it unheard, Discovery+ support has finally broken the silence and is now seen assuring users that the issue is known and a fix is being worked upon. Discovery. Head here. Reported on Monday and they keep track of the report by email with me everyday until it started working on Thursday. Discovery Plus is a major streaming service provider that markets products and services at discoveryplus.com. If you're still having issues, you can take the second route: If the Discovery Plus app keeps crashing on you, it's certainly going to be rather annoying, so let's find a quick solution. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. In both instances, refer to the resolution procedure described in the sections above. Start by closing the Discovery Plus app or the browser window. What happens when you want to watch CNN Originals on Discovery+, or you just want to catch up on your other favorite shows but don't have an internet connection? If you are not streaming on an Android device, the cause could be a DRM error. Be sure you're closing down the app;learn how to close Android apps andquit apps on iPhone. 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