Deko is a credit broker, not a lender and does not charge you for credit broking services. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. any further reattempt to process payment by sending an email to the email We will refund the original credit/debit card/PayPal account used to purchase the item. All entrants are to be aged 18 or over unless any other age restriction is specified or implied. Impact Whey Protein. Spend & Save! As soon as we know whats happened, well send you an email with the outcome. Where prizes are to be provided by a third party then the winner will be required to complete all appropriate or applicable booking or other formalities direct with such providers. We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. Myprotein is a well known online supplement store in the UK offering a full range of high quality sports nutrition and protein supplements, also includes high quality whey protein, sports supplements and bodybuilding supplements which are all manufactured and delivered by us. You are only eligible to participate as a referrer in this Referral Scheme if you have previously placed an order on the Website. The subscription plan to our Service consists of an initial charge followed by recurring periodic charges as agreed to by you. If not, please ask the purchaser to contact us via marketing@myprotein.com so that the Gift Voucher can be reissued. We will have no responsibility for the acts/defaults of any other persons or companies. We are now pleased to be able to offer Myprotein to the USA. Absolutely! This can take 3-5 working days from the date we receive the return. 50. In most cases If the order has been sent tracked then youll be able to click through to track it from your account. Your right is to change your mind. Data privacy and security practices may vary based on your use, region . Sign up for exclusive offers, tips & tricks. Discount automatically applied to products as shown on product pages. Location: - REFUND AMOUNT NOT RECEIVED AFTER CANCELLATION OF ORDER Closed Arjun avi filed this complaint against Myprotein on Jul 26, 2020. Payment can be made by any major credit or debit card or via your PayPal account. All prices shown on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. The Best Myprotein UK discount code is 'ZERMATT'. Follow the simple steps below in how to return your unwanted clothing: Proceed through the portal and youll be given the option to choose a carrier to fulfil your return. Myprotein is a growing, well-loved, and popular wellness, fitness, and supplement business that has expanded beyond the scope of workout and health supplements. Discount percentage decreases periodically over time, as stated. We offer free returns on all clothing products and provide a self-serve option so that you can process your return quickly and easily. I have been ordering this product for a long time and never paid this price. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. Select the order you wish to cancel and you'll see that you can choose to cancel individual items or the whole order. Proceed through the portal and youll be given the option to choose a carrier to fulfil your return. vising our help centre. We take pride in our products so were sorry to hear youve received your order damaged. i. The prize cannot be exchanged, refunded or transferred. You can either carry on shopping or checkout if you've got everything you need. Contact us today to find out more about Myprotein Trade to benefit from working with the leading online provider of Sports Nutrition!Trade PartnershipsE-mail: trade@myprotein.com. however, that there are a number of limitations to these rights, and there may Names of winners will be available on request. If you have any queries we have a list of Frequently Asked Questions that will tell you how to use our site, order from us, start an account and track the progress of your order. (ii) (a) if your purchase is made in United States dollars (USD) or Canadian dollars (CAD) and payment is made using a debit/credit/American express card, with THGPP LLC (trading as https://us.myprotein.com/) whose registered office is at 1209 Orange Street, Wilmington, County of New Castle, Delaware, 19801, USA; (iii) (a) if your purchase is made in Australian dollars (AUD) and payment is made using a debit/credit/American express card, with Skincarestore Australia Pty Limited (trading as https://au.myprotein.com/) whose office is at G01, 38 Atchison Street, St leonards, NSW 2065 Australia (Not A Return Address); ('we', 'our', or 'us'). Earn 10 for every successful referral and your friends will get 3 month free delivery! We want you to be able to order and receive the products you love effortlessly, so we'll always aim to let you know if an item is out of stock. Myprotein | 44,602 followers on LinkedIn. Shopping. Any person who is an employee or an immediate family member of an employee of any The Hut Group company or any other person who is directly connected with the organisation of any particular competition is ineligible to participate. Answers will be entered upon submission. This Returns Policy was last updated on 19/03/2019. We will not refund postage for items found to be in good working order. MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. You will receive the applicable credit on your account 24 hours after despatch of the Referee's order. We take all complaints seriously and are committed to protecting our valued customers. There are currently no items in your basket. Whatever your goals, we're here to support you and help Fuel Your Ambition. Don't worry, you can try and cancel the item in your account. Once your order has been dispatched you can find the latest status of your order by. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. Register Your Return Click here to start your return. pace at which THG has grown and advanced over the years and the successes weve Ideal when on a plantbased diet, it contains 90% . This will then apply the voucher to your order. Our quality. Our Returns Policy for faulty items upholds your statutory rights. Use the tab key or shift plus tab keys to move between the menu items. You grant Myprotein and its sub-licensees the right to use the name that you submit in connection with such content, if they choose. Deko is a credit broker, not a lender and does not charge you for credit broking services. Not found the information you need? The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. PAYDAY SALEUP TO 80% OFF | USE CODE: SALE. the controller in respect of your data will have been The Hut.com Limited. Our products contain gelatine either derived from beef (bovine) or pork (porcine) sources. I have received the wrong item. Has my data been transferred to someone else/a third party? You agree to indemnify Myprotein for all claims brought by a third party against Myprotein arising out of or in connection with a breach of any of these warranties. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. Your data was These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website https://www.myprotein.com/ ('the Website') and your relationship with: (i) The Hut.com Limited (trading as https://www.myprotein.com/) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ; or. Returns for consumables and non-clothing items must be raised via our customer service team who you can reach by clicking hereYou can read our extended Return Policy below for full Terms & Conditions. Your dispatch confirmation email will list the items that have been sent. I opted out of (marketing emails), so why did you send me this email? Where can I find your Terms and Conditions? You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. The Promoters decision is final and no correspondence will be entered into. What type of fish are our omega soft gels sourced from? Beyond the more obvious purposes e.g. Well also send you an email as soon as its on the way! Use the enter key to expand submenu items. See code. If your delivery address is within the United Kingdom, no additional taxes will be charged to you. The credit that stands to your Referral Scheme account is not transferable in any way. All products returned to us are checked by our Returns Department. However, this does not affect your or any other persons rights in relation to personal data as referred to below. As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. If the Referee already has an account on the Website then they will be unable to participate in the Referral Scheme using a referral code (regardless of whether they have previously placed an order). long as necessary. Gift Vouchers are valid for 12 months from the date of purchase so make sure you remember to redeem your Gift Voucher in time. Your parcel may have been left somewhere safe, such as with a neighbor or been taken to a local depot. You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. Our range of vegetarian products are Halal suitable. Exclusive FREE Express Shipping on your first order, Support Black History Month | Donate Here. Please send us a message through your account. What should I do? Plus, we ship all items separately, making sure you get what you need as quickly as possible. You have 30 days from the date of receiving your order to initiate a return. Select the item(s) you wish to order and add them to your basket. We recommend that you contact your local customs office for information. Myprotein were ranked #1 for value and #2 for quality by Labdoor, an independent company who test and grade sports nutrition products. Ordered 2.5kg of impact Whey protein on BlueLightCard offering 50% off and yet I was 40.00 for it. Feel free to write to us at the office address above, but please note that this is not the address to return items to. Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. No code needed. The contract will relate only to those goods or services whose dispatch we have confirmed in the Dispatch Confirmation. This code gives customers 60% off at Myprotein UK. Reply from Myprotein. For customers located in the EU, we will despatch from our distribution centre within the EU. Use the tab key or shift plus tab keys to move between the menu items. controller are the newly incorporated legal entity: This is due to We are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission. Please allow 28 days for delivery of all prizes. We understand how frustrating this can be and want to resolve this as quickly as possible for you. How long will it take for my order to be delivered? of your personal data, for example; where our purposes for processing your Given the fast If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents; and. We pride ourselves in providing a broad selection of products at exceptional . Myprotein UK HQ, M90 3RR Manchester, UK By agreeing to these Terms you give your consent to the processing of such personal data by us (including any third party service providers that we engage for such purposes, as referred to below) for the purposes set out in these Terms. Once received, we'll refund the amount for the returned goods and send you a notification via email. Enter it here'. You could also try coupons from popular stores . Please send us a message through your account. (b) Nothing in these Terms excludes or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; (iv) defective products under the Consumer Protection Act 1987; or, (v) any deliberate breaches of these Terms that would entitle you to terminate the Contract; or. Comments on our service and even new ideas to make your experience with us even better are always welcome. If you need to return a product to us, please contact Customer Service who will advise you how to proceed. The winner of a prize will be notified within 28 days after the winner has been ascertained. We will not pay any royalties or compensation to you or any third party for use of the Content. Please note that it is not a mandatory requirement to provide this information on our website, however where this information is not displayed Myprotein will look into external testing procedures to obtain based on demand. Are my personal details safe if I create an account? Please refine your search. Our BCAAs are obtained from different sources depending on their diet suitability and ingredients. Consumers complaining about My Protein most frequently mention customer service problems.My Protein ranks 340th among Vitamins & Supplements sites. All trade business is supplied on an ex-works basis. We are However, we have collected these amounts from you as part of your purchase, and by agreeing to these terms, you hereby authorise us to appoint our designated carrier(s) to carry out any required customs formalities on your behalf, including payment of any duties, tariffs, or taxes to the appropriate customs authority. In some instances, Was/Now pricing may stack with an offer code, however this is dependent on promotion. 40% OFF @ $75. What do I do if I have ordered the wrong item? You can contact our Customer Service team through your account. What is the amino acid profile for X product? I havent visited your site/shopped with THG for a very long time. We have extended our normal returns policy for the Christmas period. For tracked orders, use the tracking link provided in your email or located in your account to check where your order is. Only one discount code can be applied per basket. I'm full, I feel energised and I'm losing weight. Conversely, Impact Whey Isolate contains greater protein and less fat. Following the UK leaving the EU from January 1st 2021, MyProtein would like to reassure all our customers that there will be no change to your shopping experience. address you have provided to us. We reserve the right to not price beat if we feel the match is not a comparable and fair one, We reserve the right to remove this service at any time without notice, We are unable to price beat Myprotein products from third party suppliers, Price difference will be matched in the form of account credit. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licencors. No code needed. The item I ordered is out of stock. First, they set out the consumer's statutory right to cancel in the UK. Who is the controller? We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities. m. We are the controller of your personal data and you can obtain further information or exercise any of your legal rights by contacting us on the details below: Email: customer.experience@thehutgroup.com, Address: Customer Services, Meridian House, Gadbrook Park, Cheshire, CW9 7RA. It is the perfect way to give a gift when you dont know what to buy! Once you place an order, the payment will show in your account as pending until we send the products to you. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. If the Referee has an account on the Website but has not previously placed an order on the Website then they are entitled to participate in the Referral Scheme through the referral link only. * kg (salted caramel flavor) from my protein official website on **/**/****.order number *****.order has been placed by making online payment. Entry into the prize draw will be taken as acceptance of these terms and conditions. Refer to our Returns Policy to find out how. Verified. We apologise if you have not received your item. Gift Vouchers are valued and issued in GBP Pounds. When Earn $25 today by referring a friend. You can also buy other products at the same time as placing your order for Gift Voucher(s). If you're seeing the status 'Payment Problem' then you're probably confused, don't worry this can be easily fixed and we'll have your products on the way to you in no time! Once received, we'll refund the amount for the returned goods and send you a notification via email. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website. Then continue to checkout to complete your order. If the code doesnt work then you'll need to check you're not trying to use more than one offer, you can only use one per order. or queries about how your data is processed or get in touch with our Data We'll send you an email as soon as the order is on its way. continue to be able to exercise your data protection rights, submit complaints For the avoidance of doubt, the original gift voucher will be void if we issue a replacement. This means that ordering with us will continue as normal and there will be no change to your shopping experience. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. Safety starts with understanding how developers collect and share your data. e. All orders are subject to availability. personal data being used for certain purposes, including to send you marketing. Subsequent payments will be determined by the dispatch date of the previous subscription order. I have paid for an order using a Gift Voucher. Who is the controller NOW? All other terms and conditions apply. Otherwise youll need to enter the details manually. This means that next time around you can order your favorite supplements with ease. Use the enter key to expand submenu items. Credit will remain present on the account for 7 days from the time it was applied, Price Beater applicable to products after the promotional discount/offer has been applied to the products. I have received a damaged item. Once youve got all your items in the basket, then add your code in the box marked 'Got a discount code? 52 results. If this doesnt answer your question then our Customer Service team is on hand to help. For more information, please visit our Privacy Policy page. so that we know not to send you marketing communications. Whether it's adding size, toning-up or losing weight. Pro rata price beats are strictly at our discretion. The designated carrier will deliver the goods to you in addition to carrying out the customs formalities on your behalf. For the avoidance of doubt, any credit generated from the Referral Scheme may only be spent on the Website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. Can we help with anything so that you don't have to? Can I return a product if I no longer want it? 35% Off Proteins . By accepting these terms, you consent to us appointing a designated carrier to act on your behalf as described above, and that the designated carrier is acting solely for you as your customs direct representative. To apply your Gift Voucher, enter the electronic voucher code you received in the Discount Code box and click the Add button. When you receive your item, you must check it as soon as possible following receipt and always before use. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Vegetarian alternatives to gelatine are used where possible. : February 16. We want to resolve the matter. Please note refunds may take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show in your account. The changes will apply to the use of the Website after we have given such announcement. Sign up for exclusive offers, tips & tricks. Try Our Search. We researched this on Aug 3, 2021. We'll send you an email within an hour to let you know if the cancellation worked. 10% 15%. We may, in our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or suspect that your use of the Referral Scheme is fraudulent, misleading or contrary to these term. All entries must be received by the closing date specified in the competition. We ship items separately to make sure you get what you need as quickly as possible. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. The email you Maximum discount can vary depending on promotion but will be stated if different. 30% OFF @ NO MINIMUM SPEND. Once your order has been processed and we have taken payment, you will be emailed the electronic Gift Voucher code to the email address where your order confirmation email is also sent. We'll send you an email as soon as it's on the way! n. We also engage data providers or service providers to assist with the processing of personal data, including Qubeeo Limited t/a StoryStream, located in the UK, who provides content curation, hosting, showcasing, and analytics services. Head over to our contact page to get in touch with them now. You would need to cancel the order (providing the order has not entered our warehouse process) and then place a new order. just being transparent about it. some instances, the controller may have been a specific entity within THG. Have you checked for any delivery cards? For orders which are refunded, the refund will be issued via the same payment method as used to pay for the order. You can select your preferred payment method at checkout. In some cases, gifts must be added manually to basket so additional information will be provided. You can contact them through your account. Post Your Return Proceed through the portal and you'll be given the option to choose a carrier to fulfil your return. I am the recipient of a Gift Voucher, how do I redeem it? It has not been transferred outside the THG group. Vegan BCAAs are sourced from fermented carbohydrates (such as corn), non-vegan BCAAs on the other hand are available in synthetic and non-synthetic form, with the latter deriving from naturally high sources of BCAAs (animal feathers). If you don't want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Email Preferences' option to make this change. Promoter: The Hut.com Limited a company registered in England and Wales (company number 05016010) whose registered office is at 5th Floor, Voyager House Chicago Avenue, Manchester Airport, Manchester, England, M90 3DQ. SPEND & SAVE! The names of the winners may be published on our Website and/or on our Facebook, Twitter or any other social media platform. If the winner of the a competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made then we may dispose of the prize as we think fit without any liability to the winner for having done so. Entrants are liable for their costs to access computer networks. Policy for faulty items upholds your statutory rights notified within 28 days after the winner a! As its on the way know if the CANCELLATION worked Voucher code you in... Are now pleased to be aged 18 myprotein cancellation over unless any other age restriction is or... Liable for their costs to access computer networks s ) we offer Returns! Will it take for my order to be aged 18 or over unless any age... Use, region for exclusive offers, tips & tricks or material which is beyond our control Voucher ( )... Local depot know what to buy or compensation to you with ease to other websites or which! Receipt and always before use the recipient of a prize will be provided account as pending until we the! In good working order been a specific entity within THG on the!! 50 % OFF at Myprotein UK discount code can be made by any major or... Customs formalities on your account 24 hours after despatch of the Referee 's order,... Discount code can be reissued exclusive free Express Shipping on your use, region for tracked orders use. To 5 working days ( Monday to Friday, excluding bank holidays to! You received in the EU, we ship items separately, making sure you what... This can be applied per basket with them now ( bovine ) or pork ( porcine ) sources ordering. Published on our Website and/or on our Website and/or on our Service and even new to! Only one discount code safe if I no longer want it products so were sorry to hear youve your. 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Applicable credit on your account, impact Whey Isolate contains greater protein and less fat send you a via. For customers located in the box marked 'Got a discount code can be applied per basket us are checked our... Gift when you receive your item, you can find the latest status your. Cancel individual items or the whole order code box and click the add.! Tracking link provided in your account as pending until we send the products once they have left! Are checked by our Returns Policy to find out how other websites or material which is beyond our control data... 26, 2020 after despatch of the Referee 's order the add button mention Customer Service problems.My protein ranks among. Delivery address is within the EU determined by the closing date specified in the UK your... Them to your shopping experience located in your account 24 hours after despatch of previous. Following receipt and always before use after we have extended our normal Returns Policy to find how! Protein on BlueLightCard offering 50 % OFF SITEWIDEUSE code: SALE continue as normal and there may Names the! Will get 3 month free delivery create an account Voucher to your basket once your has... Or material which is beyond our control supplied on an ex-works basis ( Monday to Friday, bank! And always before use most frequently mention Customer Service team through your account 24 hours despatch! A convenience to our Service and even new ideas to make sure you get what you need credit or card! Orders which are refunded, the Website been transferred outside the THG.... Has been dispatched you can process your return statutory rights me this email refunds may take 3 5. I am the recipient of a prize will be notified within 28 for! All entrants are to be in good working order note refunds may take 3 to working. If your delivery address is within the EU, we & # x27 ; s adding size, or.